Terms and policies

Legal Stuffs

American IT has self-certified to the EU-U.S. Privacy Shield and Swiss Privacy Shield with respect to Customer Data. For more information, see our Privacy Shield Notice. To reach our Global Customer Support department, email support@americanit.co.
American IT MediCore Voice Services provide users cloud-based VoIP, SMS, and contact center services and associated enabling hardware.

Adding or Removing Services: You may add users to your account at any time, and we will prorate the associated Service Charges for the first month. To reduce the number of users, or to terminate this agreement, you must notify us no less than 10 days before the end of the Term, and the reduction or termination will take effect after the end of the then-current Term. For the purposes of this Addendum, “Service Charges” means fixed monthly charges for the Services on your account.

Regulatory Recovery Fees: Except where prohibited by applicable law, we may charge a monthly regulatory recovery fee in connection with any telephony services provided to you within the United States, to offset costs we incur in complying with inquiries and obligations imposed on us by federal, state, municipal, and/or other regulatory bodies and government agencies. This fee is not a tax or charge required or assessed by any government. We may increase or decrease the regulatory recovery fee without notice.

Reasonable Use: “Unlimited” Usage. You acknowledge that: (a) any reference we have made to “unlimited” minutes or features refers to our practice not to charge for the Services on a per-minute or per-use basis when use is reasonable; and (b) that we do not offer “unlimited” plans for call center operations, fax spamming, or other activities that use an extraordinary amount of connectivity to the public switched telephone network (the “PSTN”). We may limit PSTN connectivity, impose per-minute charges for excessive use, or terminate this agreement if we determine that your average per-user PSTN connectivity exceeds the monthly aggregate total of 1,000 minutes per month multiplied by the total number of users authorized for your account. o Use Limits. We may block calls or call destinations we believe are associated with toll fraud or traffic pumping and may suspend or terminate Services we believe were obtained by subscription fraud.

MediCore NaaS: If you are purchasing a subscription to the MediCore NaaS Continuity service, the terms of the network services agreement, available at americanitpartners.com/legal/network-services-agreement, are hereby incorporated by reference.

SD-WAN: If you are purchasing SD-WAN services (available in the United States and Canada only), the terms of the SD-WAN purchase agreement, available at americanitpartners.com/legal/sd-wan-purchase-agreement, are hereby incorporated by reference.

Term & Termination: Notwithstanding anything to the contrary in the Terms of Service, the Initial Term begins on the Effective Date and will continue for the duration specified on the Order, measured from the first day of the month following the Effective Date. After the Initial Term, the Services will automatically renew on a month-to-month basis (each, a “Renewal Term”).

Early Termination: If you terminate the Agreement or the Services purchased under this Addendum for any reason, or if we terminate the Agreement or the Services purchased hereunder due to your breach, you will remain responsible for all applicable Service Charges through the end of the Term.

Equipment Rental: If you are renting any equipment from us, whether the rental is separately listed on the Order or is bundled with Services, the terms of the equipment rental agreement, available at americanitpartners.com/legal/equipment-rental-agreement, are hereby incorporated by reference.
Emergency (911) Services:
911 Service Availability and Use. You acknowledge (1) that you have read and understood our 911 Service Availability Policy, and (2) that the 911 dialing service we offer (“MediCore 911 Dialing”) differs from 911 dialing service offered by traditional telephone carriers in the ways described in the 911 Service Availability Policy, including that MediCore 911 Dialing will not function if you lose electrical power or broadband internet connection or if anything on your wide area network or local area network blocks your connection to our platform. Also, MediCore 911 Dialing will not function if we have deactivated the Services for any reason, including your non-payment.
Physical Location Information. You must provide us the physical location of each device used to make or receive calls, and we will not activate a device until we have received this information. If you relocate any device, you must promptly notify our Fulfillment Department of the device’s new location either by phone at 480-744-9570 or by e-mail at support@americanit.co and you must pay any fees associated with updating the location database. For the purposes of this Addendum, a “device” is a physical phone, soft phone, fax machine, analog telephone adapter, or other device used to make or receive calls using the Service.
Callback Information. Location and callback information associated with a device will normally be automatically forwarded to an “emergency dispatch center,” defined as any local or national answering point for 911 calls, when using MediCore 911 Dialing. Because some emergency dispatch centers are not equipped to receive such location and callback information, you acknowledge that you may need to provide location and callback information verbally. Automatic forwarding of location and callback information is not activated for any device until we notify you by e-mail that it has been activated.
MediCloud NaaS
In support of managed services outlined in our customer service contracts, American IT Partners will respond to service-related incidents and/or requests submitted by the Customer within the following time frames:
Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.. American IT Partners determines the priority of each request in accordance with the outline above. For every service request that exceeds the time frames listed below, the client will receive a time-based credit for up to 75% of the service charge, proportionate to the duration of the overage.
  • 0-2 hours (during business hours) for issues classified as High priority. High priority is when the issue impacts the business process without work around. For example, inability to process orders due to OneDrive client failure.
  • Within 4 business hours for issues classified as Medium priority.
  • Within 1 working day for issues classified as Low priority. Low priority pertains to incidences that are not time sensitive. Examples: Change request, customization, research projects.
You will pay all fees specified in all customer-signed Service orders and service quotes. Fees are based upon services and subscriptions purchased; not actual usage. Payment obligations are non-cancelable and fees paid are non-refundable. Quantities purchased (or subscribed) cannot be decreased during the relevant subscription term.

You will provide American IT Partners LLC with valid and updated credit card information, or with a valid purchase order or alternative document reasonably acceptable to American IT LLC. If you provide credit card information to American IT LLC or our Processing Agency (Stripe), you authorize us to charge such credit card for all purchased services listed in the service order or signed quote for the initial subscription term and any renewal subscription terms. Such charges shall be made in advance, either annually or in accordance with any different billing frequency stated in the aforementioned order or quote. Unless otherwise stated, invoiced charges are due net 30 days from the invoice date. You are responsible for providing complete and accurate billing and contact information to us, and notifying us of any changes to such information.

If any invoiced amount is not received by American IT by the due date, then without limiting our rights or remedies, those charges may accrue late interest at the rate of 2% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower. We also reserve the right to condition future subscription renewals and service quotes/orders on payment terms shorter than those specified above.

If any amount owing by You (our customer) under this or any other agreement for our services is 30 or more days overdue (or 10 days if authorized to charge your credit card), we may, without limiting our other rights and remedies, accelerate your unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend our services to you until such amounts are paid in full. Other than for customers paying by credit card or direct debit whose payment has been declined, We will give you at least 10 days' notice that your account is overdue before suspending services.
Apart from publicly available terms and conditions, American IT Partners LLC and Customer agree that the rates, fees, and services offered, charged, and/or paid under this Agreement; American IT Partners LLC’s network, software and service delivery platform; Customer’s usage under this Agreement; and any other non-public information and data exchanged between the parties under this Agreement are confidential and proprietary. The parties agree that such confidential information will not be disclosed, either directly or indirectly, by any means, to any third person(s) without the prior express written permission of the other party during the term of this Agreement or at any time during the 3-year period following the end of the term.

You will take all reasonable measures to avoid disclosure, dissemination, or unauthorized use of American IT Partners LLC’s confidential information, including, at a minimum, those measures you take to protect your own confidential information of a similar nature, and further agree to solely use American IT Partners LLC’s confidential information in connection with your use of American IT Partners LLC’s Services and your performance of this Agreement.

In the event disclosure is mandated by court order, subpoena, a governmental authority, or under law, the party who receives such demand must give prompt written notice to the other party prior to any such disclosure and cooperate fully in obtaining any protective order or other form of confidentiality protection.

All information that American IT Partners LLC collects about your use of American IT Partners LLC’s website, any online user portal, and its Services are subject to our website Privacy Policy and our CPNI Policy. By using American IT Partners LLC’s website, its online user portal, and/or its Services, you consent to all actions taken by American IT Partners LLC with respect to your information in compliance with the American IT Partners LLC Privacy Policy.

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